FAQ

Local Delivery

406 Soap and Candle Co. offers $5, local delivery in Columbia Falls, Whitefish and Kalispell.

Please allow 3-5 days to process and complete your order. We will email or text you to confirm delivery day and delivery instructions. 

If you are outside of the delivery area, we would be happy to meet you with your order. To arrange delivery, please note it at checkout or contact us.

If you have any questions, please contact us directly.

 

Shipping

Free Shipping

We offer free shipping on orders $75 - $200 (does not apply to wholesale OR special orders, special bulk orders).

How long does shipping take?

Please note that all of our orders have a 3-5 day processing time.

Domestic Shipping 
We offer standard shipping. Our standard shipping typically takes anywhere from 2-7 business days, in addition to our 3-5 processing time.

Make sure to enter your shipping information during the checkout to get your available rates and ensure your package arrives as quickly as possible!

International Shipping:
Not offered at this time. Our apologies!

  

Wholesale

  • Minimum 24 pieces
  • 3-5 day processing time

Please contact us directly to place a wholesale order:

Phone: (406) 261-4642 

Email: sales@406soapandcandleco.com

Contact Form

Candles

Are coconut candles safe?

  • Coconut wax is sustainable, unlike paraffin wax.  It’s a renewable resource that uses no pesticides or fertilizer to grow.  Coconut wax candles have an outstanding scent throw and are clean-burning, meaning they produce no harmful chemicals while burning.
    How long do your candles burn for?
    • Our 4oz candles burn for approximately 20-30 hours and our 8oz candles burn for approximately 40-50 hours.  Burning times are best achieved when candle care instructions are followed.
      What makes your candles different from others?
      • Our coconut wax candles are hand-poured in small batches, using phthalate free and synthetic free fragrance oils, natural essential oils, cotton wicks and no dyes. Our wax has a slight coconut smell, (well of course it does),  but it does not hinder the scent of the candle, nor do we have to add anything harmful to cover up the base odor and it burns longer than other wax bases.
      • We optimize every candle system (wick, fragrance, vessel and wax) for the best burn possible to ensure the safety of use as well as the quality of the candle your are receiving.
        Do you offer samples?  I want to try before I buy the larger vessels?
        • We sure do!  We offer a sample box of 6, 2 ounce, jars in any scent you choose for $25.00.
          Is there lead in the wick?
          • No way! Our wicks are lead and zinc free! They are a cotton, flat-braid wick with a paper filament. They are primed with a natural wax coating.
            Does your coconut wax candle emit soot and smoke?
            • Coconut wax emits zero soot particles, as the wax is petro-carbon soot free.  It does not blacken walls nor add toxic carcinogens into the air you breathe. Coconut wax burns longer than soy wax, about 10-15% longer for the same volume. Trimming your wick properly each time you light your candle will help it burn more efficiently.  Smoke can be due to an untrimmed wick that builds up carbon, called mushrooming.
              What is candle care?
              • To ensure a good, clean burn with your candles, the inaugural burn is the most important.  Avoid extinguishing the candle until the wax pool that forms close to the wick reaches the outer edge of the candle.  Then, blow it out and let it cool before relighting.  Usually burn time will be 3 to 4 hours. 
              • Trim to ¼” before a new burn
              • Done with your candle? REUSE THE JAR!  Warm it in a pot of water..remove once cool enough to handle and wipe excess wax and wick base away.  Wash your jar with soap and hot water and you have yourself a cute little jar to use to your hearts desire!
              My candle looks like it has water in it. Is there something wrong?
              • There, definitely, is no water in it! What you are seeing is commonly called a “wet spot”.  This happens with temperature change, where the wax doesn’t adhere to the jar.  It happens in almost all candles and it does not change how the candle burns.

              Soaps

              Is your soap made with lye? 

              • Yes, all cold process bar soap is made with lye (sodium hydroxide). Although our soaps are made with lye, there is no lye that remains in the final product! This is why it is not listed in the ingredients. 
              • The chemical reaction of making soap is called saponification. This chemical reaction happens when the oils are mixed with the lye and are changed into soap and glycerine! The soap will then harden in the mold, be cut, and put on cure racks for 4 weeks (to make sure any remaining lye is gone and also to cure out the remaining water or liquids) so that the end result is a hard, long-lasting bar of soap.

              What are Saponified Oils?

              • Saponified Oils are oils and butters that are mixed with sodium hydroxide (lye) and a liquid (usually water).

              What is Superfatting and are your soaps superfatted?

              • Superfatting is the process of adding extra fats (oils and butters) when formulating a soap recipe, so there is more fat in the mixture than the lye can react with during saponification. We like to use lots of extra butters and oils in our recipes, which tends to superfat our soaps by at least 5%. That means that 5% of the oils and butters in our soaps do not turn into soap, but instead, stay unchanged to add extra moisturizing properties to our bars!
              Are your soaps palm-free?
              • Yes!  All of our soap recipes are absolutely palm-free!

              What is the difference between a fragrance oil and an essential oil?

              • Fragrance oils are man-made oils, manufactured to imitate a naturally occurring scent. They are created in a lab, meaning all fragrance oils do not come fully from nature. We use skin safe/phthalate-free fragrance oils in our soaps and we are careful to use IFRA usage rates in our recipes. 
              • Essential oils are potent oils extracted from aromatic plant parts, including root, herb or flower to capture their beneficial properties, scents and flavors. Essential oils are 100% oil and are “neat”, meaning they have not been diluted, mixed or processed and do not have any additives.We use quality essential oils in our products and always use skin-safe usage rates in our recipes.

              How can I make my soap bars last longer? 

              • To help your soap last even longer, it is helpful to use a draining soap dish so the bar can dry out between uses!

              What is Tallow?

              • We're sure there is a prettier way to say it, but we will just be frank...it’s fat. Beef fat to be exact! Tallow is rich in antioxidants and vitamins A, D, K, AND E. Tallow is also very similar to the oils in human skin...we share many of the same lipids and fats. This is why it is believed our skin is able to absorb tallow deep within it’s layers! This wonderful fat is highly moisturizing and makes a nice hard bar of soap! The tallow we use is sourced in the USA, is beautifully rendered, and has no scent. No worries! Your soap will not leave you smelling like a juicy burger! Our ancestors made soap from the very beginning with animal fats and they not only knew how to use every last part of their animal but also, how to make a useful product from it. Tallow is a part of the animal that oftentimes is thrown in the trash. We like to know that we are taking the steps to turn tallow into treasure and not let it go to waste!